1. WHAT IS EVERYSTAY REWARDS?
When you are a member of EveryStay Rewards, every stay counts, and you’re rewarded with special perks for you and your family.
As a Rodd guest, you earn points for every dollar you spend on any services provided by Rodd Hotels & Resorts including accommodations, spa services, and food and beverage. Then, redeem your points for free nights, free golf, Rodd Hotels & Resorts gift cards, or gift certificates from our retail partners.
With EveryStay Rewards, the more you stay, the quicker you earn points towards your rewards. With Basic, Gold, Platinum, and Diamond tiers, every new level carries exciting new benefits.
*Points cannot be earned with groups.
2. HOW CAN I JOIN?
You can join by registering in one of the following ways.
- Online at www.everystayrewards.com
- By calling 1-800-565-RODD(7633)
- Visiting any Rodd Hotels & Resorts location.
3. DOES IT COST ANYTHING TO BECOME A MEMBER?
No, membership is complimentary.
4. WILL I RECEIVE AN EVERYSTAY REWARDS CARD?
Upon registration, member profiles are saved in the EveryStay database so no cards are required. When making reservations, please mention you are an EveryStay member to verify your account.
5. HOW CAN I ACCESS MY ACCOUNT?
Account information including guest profiles and point balances can be accessed at www.everystayrewards.com. You are also able to call our customer service line 1800-565-RODD(7633) or visit any Rodd Hotels & Resorts location.
6. WHAT ARE THE DIFFERENT TIER LEVELS?
Every Stay Rewards
- 1-9 Qualifying Nights
- EveryStay Rewards Private Rate Offers
- Earn 1 point for every $1 spent on all Rodd services (accommodations, spa, food & beverage)
Every Stay Rewards – Gold Level
- 10-24 Qualifying Nights
- EveryStay Rewards Private Rate Offers
- Earn 1.25 points for every $1 spent on all Rodd services (accommodations, spa, food & beverage)
- Welcome gift
Every Stay Rewards – Platinum Level
- 25 – 49 Qualifying Room Nights
- EveryStay Rewards Private Rate Offers
- Earn 1.5 points for every $1 spent on all Rodd services (accommodations, spa, food & beverage)
- Welcome gift
- Complimentary early check-in and late check-out (based on availability)
- Five complimentary upgrades based on availability at the time of check-in
- Invitation to Rodd Golf Tournament & Holiday Party
Every Stay Rewards – Diamond Level
- 50 + Qualifying Room Nights
- EveryStay Rewards Private Rate Offers
- Earn 2 points for every $1 spent on all Rodd services (accommodations, spa, food & beverage)
- Welcome gift
- Complimentary early check-in and late check-out (based on availability)
- Five complimentary upgrades based on availability at the time of check-in
- Invitation to Rodd Golf Tournament & Holiday Party
- Complimentary EveryStay Breakfast voucher where applicable
7. HOW CAN I REDEEM MY POINTS?
You can redeem for rewards in the following ways:
- Complete a request at www.everystayrewards.com
- Call 1-800-565-RODD(7633)
- Visit any Rodd Hotels & Resorts location
If redeeming your points for a free night, it cannot be done at time of check-out. Must be done prior to at time of booking or during check-in.
8. HOW DO I QUALIFY FOR THE NEXT TIER?
Tier status is achieved or renewed based on the following criteria.
- EveryStay Rewards – 1 to 9 Qualifying Nights Annually
- EveryStay-Gold Rewards – 10 to 24 Qualifying Nights Annually
- EveryStay-Platinum Rewards – 25 to 49 Qualifying Nights Annually
- EveryStay-Diamond Rewards – 50 plus Qualifying Nights Annually
As soon as your account is credited for the required number of nights to achieve the next tier level, your membership will be upgraded and you can start enjoying the additional benefits.
EveryStay Reward Members will be assessed annually on November 1 and member tier level will be adjusted based on actualized room nights in the previous 12 months.
9. DO MY POINTS EXPIRE?
Yes, points will expire after 36 consecutive months of inactivity.
10. DOES MY TIER LEVEL EXPIRE?
Tier levels are assessed annually on November 1 and are based on the previous 12 month production.
11. IS THERE AN EVERYSTAY RATE?
EveryStay members will have access to our EveryStay Rewards Private Rate, that can be booked direct through the Rodd Hotels & Resorts website, Central Reservations Office or any Rodd Hotel or Resort. If you currently travel more than 20 nights per year, you will be able to partake in our Corporate EveryStay Rewards program. Please complete a Corporate Rate Request form and one of our Business Travel Sales Managers will be in touch to discuss.