CoronaVirus Update | Rodd Hotels & Resorts

Rodd Cares About You: Novel Coronavirus (COVID-19) Update

For 85 years, our loyal guests and employees at Rodd properties across Atlantic Canada have entrusted us with their care and safety. As we navigate through this unprecedented historic moment in time, we remain committed to the wellbeing of our Rodd family. We are continuously working towards and learning new standards that will help us prevent the spread of COVID-19 – this includes enhanced protocols and procedures across all properties and departments. Although we can never be too sure what the future holds, please be assured that we are looking ahead and are hopeful for the future; future plans, future vacations and future memories.

Message from our President & CEO:

Mark Rodd at Rodd Hotels and Resorts

April 28, 2020

I wanted to reach out again just to let everyone know what has been happening here at Rodd Hotels & Resorts since we last checked in with an update. We have closed all of our 7 properties as of March 24, 2020, with hopes of re-opening July 1, 2020. Read more.


Property Update: June 3, 2020

Rodd Royalty

Please note, due to Covid-19 and the decrease in demand for travel and use of the facilities, the hotel is currently closed with a reopening date of June 8, 2020. At this time the indoor pool and restaurant will not be open, but the fitness room will be open.

Rodd Miramichi River

Please note, due to Covid-19 and the decrease in demand for travel and use of the facilities, the hotel is currently closed with a reopening date of June 15, 2020. At this time the indoor pool and the fitness room will not be open. For an update on 1809 Restaurant & Bar, click here.

Rodd Brudenell River Resort 

Please note, due to Covid-19 and the decrease in demand for travel and use of the facilities, the resort is currently closed with a reopening date of July 1, 2020.

Rodd Crowbush Golf & Beach Resort

Please note, due to Covid-19 and the decrease in demand for travel and use of the facilities, the resort is currently closed with a reopening date of July 15, 2020.

Rodd Charlottetown, Rodd Moncton & Rodd Grand Yarmouth

Please note, due to Covid-19 and the decrease in demand for travel and use of the facilities, the above properties are currently closed with an unknown reopening date.

We will continue to update our website with any changes to each property closure status as time goes on, we look forward to welcoming you back in the future.


We are looking forward to hosting you at our properties. With the current situation, we are taking the necessary steps to ensure the safety of all our guests. Please make sure that you have taken the necessary precautions to minimize the risk of propagation of COVID-19.

To do prior to arrival

Check your temperature before leaving your home and before arriving. Your temperature cannot exceed 38°C/ 100.4°F. 

If you have a fever or flu-type symptoms, please refrain from travelling. If you have tested positive for COVID-19, or a presumptive case, or have been in contact with anyone who has tested positive or is a presumptive case, we request that you do not enter our hotels or resorts. 

Please remember to bring a mask and gloves or hand sanitizer for the occasions that you will need them.

In preparation of our properties opening back up all of the following protocols have been developed following the guidance of local health and government authorities. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program ensure initial and continued compliance at all properties.

Overview

  • Design implementation promoting physical distancing – removal of and spreading out of some furniture, floor markers, directional signage, plexiglass barrier at front desk
  • Hand sanitizer stations throughout the property
  • Increased cleaning and disinfection frequency using government recommended disinfecting chemicals proven effective in preventing the transmission of Covid-19 sourced through our cleaning partner Ecolab
  • Covid-19 awareness and training for employees
  • Cleaning logs

Reservations

  • Flexible rates available, change or cancellation policy up to 4pm day of arrival (unless otherwise stated)
  • Visit website to stay up to date on all cancellation policies

Arrival

  • Free self parking available
  • Screening signage at all entrance ways asking guests if they are displaying any symptoms not to enter
  • Increased frequency of cleaning of door handles and door opening buttons as well as bell carts
  • Directional signage for entry and exit

Welcome and Check In  

  • Hand sanitizing station located next to front desk
  • Adjustments to front desk to promote physical distancing  (i.e. plexiglass partitions, extra desks where needed, etc.)
  • Front desk agents will be wearing gloves
  • Pens will be disinfected after each use
  • Guest room keys will be disinfected before entering circulation again
  • Debit machine will be disinfected after each use
  • Welcome letter communicating cleaning procedures, amenities available upon request, and protocols in public spaces

Lobby & Public Spaces

  • Hand sanitizer stations in key areas throughout hotel
  • Increased frequency of cleaning and disinfecting with government recommended chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
  • Cleaning time sheets displayed
  • Removal of coffee & water station; bottled water available from front desk
  • Lobby seating area rearranged to facilitate physical distancing
  • Signage and markers communicating physical distancing protocols in public spaces

Elevators

  • Signage to indicate maximum occupancy to promote physical distancing
  • Increased frequency of cleaning and disinfecting with government recommended chemicals, proven effective in preventing the transmission of COVID-19
  • Hand sanitizer available in lobby area

Public Washrooms

  • Antibacterial soap in the soap dispensers
  • Paper towel dispensers to dry hands with single use paper towel
  • Hand sanitizer stations located outside washrooms
  • High-touch disinfecting every hour with government recommended chemicals, proven effective in preventing the transmission of COVID-19
  • Cleaning time sheets displayed

Guest Rooms and Housekeeping Service

  • Removal of: minibar items, pens & stationery, hotel collateral, print magazines, alarm clock, etc.
    • Items available upon request, and disinfected between each use – new items provided where possible
  • Proper hand washing procedure noted in guest bathroom, where applicable
  • 48 hour “resting period” between guest stays, followed by cleaning and disinfection
  • No stay-over housekeeping service
  • Guest requests carried out in a thoughtful manner with guests’ safety top of mind
  • Personal Protective Equipment worn by all room attendants and changed after each guest room
  • Enhanced focus on disinfection of all guest room touchpoints, plus continuation of extensive training and auditing
  • Continued use of government recommended disinfecting chemicals, proven effective in preventing the transmission of COVID-19

Restaurants (where open)

  • Mandatory screening for all diners
  • Seat allocation to promote physical distancing
  • Shift to disposable menus and/or disinfection between each use
  • Change of items / disinfection of all touch points on table between diners
  • Increased frequency of cleaning and disinfecting for both front and back of house with government recommended chemicals, proven effective in preventing the transmission of COVID-19
  • Personal Protective Equipment worn as necessary by all restaurant staff with employee and  guests’ safety top of mind
  • Promotion of take out and grab and go items

In Room Dining (where applicable)

  • Contactless option for drop-off and pick-up at door
  • Shift to disposable accompaniments, such as salt and pepper, etc.
  • Trays disinfected between each use
  • Delivered by In-Room Dining attendant in mask and gloves

Pools and Fitness Centres (where open)

  • Limits on number allowed in the facility
  • Increased frequency of cleaning and disinfecting with government recommended chemicals, proven effective in preventing the transmission of COVID-19
  • Cleaning time sheets displayed
  • Signage and markers communicating physical distancing protocols

Meetings and Events

  • Event set-ups to facilitate physical distancing; use of outdoor space whenever possible
  • Hand sanitizer stations in key areas throughout event spaces
  • All food and beverage offerings served in individual servings; no buffets
  • Personal Protective Equipment worn as necessary by all staff with employee and  guests’ safety top of mind
  • Disinfection of all touch points (tables, chairs, linens, etc.) between events with government recommended chemicals, proven effective in preventing the transmission of COVID-19

Checkout

  • Contactless checkout via telephone available
  • Keys may be left in room or in checkout box in the lobby, to be disinfected
  • Promote email invoice

Employees

  • COVID-19 related training provided to all employees
  • Employees required to self-screen and sign the self-screen before reporting to work
  • Gloves worn as needed by department
  • Masks worn as needed by department
  • Promotion of frequent hand washing for employees
  • Hand sanitizer dispensers at entrance and throughout all work spaces and employee common areas
  • Physical distancing observed in all employee areas, including dining areas and in hotel communication sessions
  • Adjusted shift start times to promote physical distancing of employees
  • Increased frequency of cleaning and disinfection in all common areas, i.e. lunch & locker room, washrooms, etc. with government recommended chemicals, proven effective in preventing the transmission of COVID-19
  • Signage and markers communicating physical distancing protocols throughout employee areas