Modify and Cancel Information
To view, change or cancel your reservation, please call 800.565.7633. Any modification to a reservation is subject to the hotel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. Individual reservations must be cancelled by 4 pm day of arrival to avoid cancellation penalty (does not apply to sport or group reservations).
Cancellation of any reservation attached to a group must be made 3 days prior to your scheduled day of arrival. You will not incur any charges. Late cancellations will be charged the equivalent of one night’s room and tax.
Cancellation of a package is to be made 3 days prior to scheduled day of arrival in order to receive a refund. However, a $10 administration fee per room cancelled will be deducted from the 25% pre-paid deposit. The cancellation charge within 3 days is 25% of the package price.
Sports team reservations must be cancelled or modified within 72 hours prior to arrival to avoid a charge of 50% of the nightly room rate. Please be aware for those wanting to check out prior to the contracted/agreed check out date, let us know by 11am on the day you are leaving to avoid an early check out penalty.
If you require further assistance, please contact Rodd Hotels & Resorts at 1(800)565-7633. Please note that reservations cannot be changed or cancelled via email.
All reservations require a form of payment guarantee at the time of booking. For any rooms that do not guarantee with a form of payment will only be held until a set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to overbooking or an unforeseen circumstance, and we are unable to hold rooms consistent with this room hold policy, we will attempt to accommodate guests, at our expense, at a comparable hotel in the area for the oversold night(s).
Smoke Free Policy
All of our Rodd Hotels & Resorts properties are non-smoking facilities. This includes tobacco, cannabis, e-cigarettes and related products. Smoking in any of our hotels or resorts will result in a $200 cleaning fee. Please inquire about designated smoking areas.
Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.
Many Rodd Hotels & Resorts have an early departure fee. When you check-in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee. Please contact the property if you have any questions.
Rodd Hotels & Resorts recognizes that pets are considered part of our guests’ family. Our hotels & resorts are designated as pet friendly, and welcome cats and dogs. Visit https://roddvacations.com/pet-friendly/ for more details on our pet friendly program.
Your EveryStay Rewards balance may not reflect your most recent activity and not may include points earned or redeemed for the current transaction.